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Crypto exchange giant Coinabse has been facing criticism regarding the support system for a long time. Users from all around the world were not getting an equal level of support services from them. We can still find so many negative comments on the internet regarding the asset loss and account freeze cases and no customer care service(direct contact with human support agent) to resolve the issue on Coinbase but now, they're looking like to solve the problem. They will be focusing to offer the following things:- Reduced customer support backlogs. Adding more support staff Offering live support. Keeping you safe. Improving product User Experience (UX) and workflows. Expanding education and training tools. Check their announcement here: https://blog.coinbase.com/customer-support-improvements-at-coinbase-22ce113421ce